Return Policy for Your Baby Can Learn! Items
The At Home with the Mitchells collaboration with Infant Learning Company offers the following Return Policy on the sales of its products.
Products can be returned for a full refund (amount paid for the program and any tax paid—shipping costs both ways are not refunded) when these conditions are met.
- Receipt copy from The Infant Learning Company must be included with the returned package.
- DVD products must be returned within 6 months of the delivery date (as recorded by our carrier).
- Any defective products will be replaced at no charge to the customer.
- Books, word cards, and other items that are damaged by the customer (whether from use or due to improper return packing) are not covered under our return policy.
- Products must be in “new” or “like new” condition. This means all components of the package are included and the DVDs, books, and word cards and their packaging are in good shape when we receive them.
If you decide to return your order, please note that we can only offer a full refund when we receive the products back in “like new” condition. Please pack the box in the same way you received it, or email us at firstname.lastname@example.org if you have questions about how to return your kit without damaging the products. If you do not pack the box adequately and we receive the items damaged, we will only be able to offer a partial refund.
Please mail returns to:
Infant Learning Company
1707 Base Pointe Way
Louisville, TN 37777 USA
We may need to contact you to process the return on your credit card or PayPal account, so please be sure to include the name the order was placed under, your email address, and your phone number.
INFANT LEARNING COMPANY
Customer Service Team